Privacy Policy

Last Updated: December 27, 2024

This Privacy Policy explains how we, Dexternal (referred to as "we," "our," or "us"), handle your personal data—including what we collect, how we use it, how we protect it, and your rights regarding it. Whether you use our website or applications (collectively referred to as "Services"), we strive to provide transparency and control over your personal data. By accessing or using our Services, you consent to the practices outlined in this Privacy Policy.

1. Data We Collect

Summary: We collect data to provide, personalize, and improve our Services. This includes data you provide, data collected automatically, and data from third parties.

We collect various types of data to provide and improve our Services. Below is a detailed explanation of what data we collect and examples to help clarify:

• Data You Provide Directly:
• Account Data: For instance, when you create an account or sign in using third-party tools like Google or Apple, we may collect your email address, name, and login credentials.
• User Content: If you upload files, images, or other media within our Services, these are stored securely to support your activities within our Services.
• Communication Data: When you send us a query via email or through our support features, we collect details such as your email address, the subject of your query, and any additional data you include in your communication.

• Data Collected Automatically:
• Device Data: When you access our Services, we gather details like your IP address, device ID, advertising ID, operating system version, language, time zone.
• Location Data: We collect general location data, such as identifying the country, region, and/or city from your IP address, SIM card, or mobile device settings.
• Usage Data: We collect data about your usage of our Services, for example, features you frequently use, the time you spend on specific activities, ad clicks, game progression, purchase, and subscription history.

• Data from Third-Party Sources:
• Data from our partners: We receive data from our analytics partners and information about your ad interactions from advertising partners—including which ads led you to our Services. All partners collect and process this data according to their own privacy policies.

We do not collect sensitive personal data, such as racial or religious information, unless legally required for specific purposes and with your consent.

2. How We Use Your Data

Summary: We use your data to deliver and improve our Services, serve personalized content, ensure security, and comply with legal obligations.

We process your data to achieve several objectives essential for operating our Services.

• Service Delivery: We use your data to ensure you can effectively access and utilize our Services. For instance, your email address is required to verify your identity and prevent unauthorized access to your account. If you reach out for support, details about your query help us address your concerns efficiently and improve our processes. Additionally, we process your data to facilitate transactions, operate and enhance our Services, and send necessary updates about your usage or account activities.

• Personalization: Personalization involves analyzing your usage data to adapt the Services to your needs. For instance, if you frequently access a specific tool or section, we might arrange it prominently on your dashboard. Additionally, we may suggest content, like tutorials or updates, relevant to your recent activities, making the experience more intuitive and efficient.

• Performance Improvement: By analyzing data about system performance and usage patterns, we can detect issues like bugs or inefficiencies and implement optimizations to improve the functionality and compatibility of our Services across various operating systems.

• Advertising: We use data to serve both personalized and non-personalized advertisements. Personalized ads are tailored based on your interactions with our Services, such as frequently used features or browsing patterns, to deliver content that aligns with your interests. Non-personalized ads, on the other hand, rely on contextual information such as the general content of the Services or your location, without using any personal preferences or behavior.

• Legal Compliance and Safety: We process data to ensure the security and integrity of our Services and to comply with legal obligations. This includes preventing, detecting, and investigating fraud, security breaches, and potentially illegal activities. We also use data to protect our intellectual property, enforce our End User License Agreement (EULA), and take necessary action against fraudulent or disruptive users.

3. Sharing Your Data

Summary: We share your data with trusted partners, for legal purposes, and during business transfers. We do not sell your data.

We share your data responsibly and only when necessary:

• Other Companies and Public Authorities: We may share your data with other organizations to detect and prevent fraud, respond to lawful requests, and ensure safety. This might include providing data to government authorities when legally required or if it's necessary to protect the rights, property, or safety of our company, users, or others. In some cases, your consent may also allow us to share data.

• Our Partners: Third-party partners assist us with essential tasks like hosting, maintenance, analytics, customer support, and marketing. For instance, analytics providers help us understand how users interact with our Services, while advertising partners assist with distributing ads. In cases of in-app purchases, platforms like Google Play or Apple handle payments and may share non-financial details, such as confirmation of successful transactions. Payment details, however, remain with these platforms.

For further information about our partners, please see List of Partners .

4. Data Transfers

Summary: Your data may be transferred internationally, with safeguards in place to protect it.

Because we operate globally, your data may be transferred to different countries worldwide. It's important to understand that these countries may have different data protection standards than your own country. When we transfer your information, we take specific steps to protect it.

We implement security measures and work only with partners who commit to protecting your personal data according to our standards.

5. Data Retention

Summary: We retain your data only as long as necessary to provide our Services and comply with legal obligations.

We keep your data for as long as you have an active account or while we need it to provide our Services. The exact time period depends on what we're using the data for and what the law requires. Sometimes we need to keep certain information even after you close your account—this is only when we have legal requirements or important business reasons to do so.

Once we don't need your information anymore and aren't legally required to keep it, we'll either delete it completely or make it anonymous so it can't be linked back to you.

6. Your Rights and Choices

Summary: You have rights to access, update, delete, and control your data. Contact us to exercise these rights.

For US residents please check our Supplemental Privacy Notice for US Residents.

You have several rights regarding your data, which include the following:

• Withdraw your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us. However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

• Opt-out of marketing emails and other direct marketing: You may opt out of receiving promotional communications from us, such as marketing emails, by following the instructions in such communications.

• Access the personal data we hold about you: If you request, we will provide you with a copy of your personal data in an electronic format.

• Opt-out of personalized advertising on mobile applications: You can disable personalized advertising on mobile applications through your device's privacy settings.
• Apple Devices with iOS 14 and newer: Open Settings, Select Privacy, Select Tracking and disable "Allow Apps to Request to Track"
• Apple Devices with iOS 13 and older: Open Settings, Select Privacy, Select Advertising and enable "Limit Ad Tracking"
• Android devices: Open Settings, Select Google, Select Ads and enable "Opt out of Ads Personalization"
• For more information about personalized advertising and your choices, visit:
• the Digital Advertising Alliance Opt-Out Page for U.S.-based advertising; and
• Your Online Choices website for EU-based advertising.
• Note: These opt-out tools are provided by third parties, not by us. We do not control or operate these tools or the choices that advertisers and others provide through them.

• Other rights: delete your data ( more ), correct your data, object to and restrict usage of your data.

To exercise these rights, please contact us at contact@dexternal.com or through in-app support feature. We may require verification of your identity to ensure the security of your data during this process. You may also contact your local data protection authority for unresolved complaints.

7. Data Security

Summary: We implement measures to protect your data but cannot guarantee absolute security.

We take data security seriously and apply measures designed to protect your personal data against unauthorized access, loss, or misuse. These efforts include safeguards appropriate to the nature of the data and the risks involved. While we strive to ensure your data is safe, it is important to recognize that no system can be completely secure. We encourage you to take precautions, such as using strong passwords and monitoring your account for any suspicious activity.

8. Age Limits

Summary: Our Services are for users 18 and older. We do not knowingly collect data from children.

Our Services are intended for adults. For example, if we learn that a user under 18 has created an account, we will delete it promptly. Parents can contact us to request removal of their child's data.

9. Changes to This Privacy Policy

Summary: The Privacy Policy can be updated anytime, and by using the services you agree to the latest version.

We may update our practices and this Privacy Policy at any time. When you access our Services, you agree that your personal data will be processed according to the current version of the Privacy Policy. We recommend checking this page regularly to stay informed of our current practices.

10. Contact Us

Summary: Reach out to us with questions or concerns about this Privacy Policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through in-app support feature or via contact@dexternal.com .

The data controller is Dexternal LLC.